Natural Palo Santo Tulasi Exclusive Masala Incense – Handmade in India

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* Standard Delivery: 2-4 business days (ES);
* Premium Delivery: 1-2 business days (ES);
* Free shipping on orders of €29 or more (ES);
* €3.99 for orders under €29 (ES);
* Shipping to other European countries ...

* You have 14 days to return or exchange the product without giving any reason, but it must be in its original packaging and unused.
* If you find a product defect or quality problem, please contact us immediately for a free replacement: info@limonartes.com.
* Click to see more details, return or exchange ...
* We will strive to provide the best after-sales service to every customer and thank you for your purchase.

1. How long does shipping take?

Orders are processed within 24–48 business hours.
Delivery time is 2 to 5 business days within Spain, depending on the carrier and its logistics.

2. Can I modify or cancel my order?

Orders can only be modified or canceled before preparation or shipment.

Once the order has been shipped, it is not possible to modify or cancel it.
If you need an additional product, you will need to place a new order.

If you wish to cancel an order that has already been shipped, you must follow the return process once the package is received.

3. Order Tracking

You will receive an email with the tracking number once your order has been shipped.

Additionally, you can also log in to your account at any time to check your order status and real-time tracking.

4. Defective or incorrect products

You must contact us within a maximum of 48 hours after receiving the order, attaching photos or videos of the problem.

After evaluating the case, if the product is defective or incorrect, we will cover the corresponding shipping costs.

5. Can I return a product?

Yes, we accept returns within 14 calendar days after receiving the order, provided the product is unused and in its original packaging.

For more information, please consult our Refund and Return Policy.

6. How to download the invoice?

To contribute to environmental protection, we do not issue paper invoices by default. All invoices are available in digital format (PDF) and can be downloaded from your account.

The process is very simple:

    * Log in to your account;
    * Access your placed orders;
    * Click on the “Download invoice” button at the bottom of the order to get the PDF;